Guarantees & Policies
Our return policy on all products other than live birds
We offer a 30 day satisfaction guarantee. Prior approval is required before merchandise can be returned. You may call or write for approval. We accept merchandise for refund or exchange as long as it is in its original carton or container, has all the appropriate literature, has not been used, and is in resalable condition. You may be subject to a handling and restocking fee of 10% of the original cost of the item. Merchandise that is drop-shipped from the factory may be subject to additional or different terms set by the individual manufacturers. Refund will not be issued until the return item has arrived at our facility. Shipping costs are not refundable, and it is the customer's responsibility to pay for and insure return shipments. Returns cannot be shipped C.O.D.
If an item arrives damaged, if possible, have the delivery driver note the damage to the package upon delivery. If you find that a product is damaged upon opening the package, please call us and we will help you resolve the problem.
Please be sure to include the invoice number with the product.
Shipments to Alaska, Hawaii and US Possessions are subject to additional shipping costs.
100% Live Delivery Guaranteed
We guarantee that you will receive full count of live, healthy poultry according to this guarantee. We often place extra chicks in each box to help fulfill this guarantee. However, if losses should occur in shipment and you do receive less live chicks than you ordered, we will make an adjustment either by replacing poultry, (we are not able to ship just a few chicks for replacement) or process a refund for the chick price. Please open chick boxes immediately and inspect poultry. If your shipment is INSURED and you do not have a full count that you paid for (don't count any extras we may have sent), please ask the delivery agent to sign your Statement of Loss (PS form 1000) and send to us immediately. Or go online to USPS.com/insurance claims/online. If your shipment was NOT INSURED and you have a loss, then call us ASAP for an adjustment. This guarantee is only for the safe and live delivery of your poultry.
Any loss must be reported to the hatchery within 3 days of receipt for any adjustment to be made. We DO NOT offer any guarantee/replacements/refunds on shipments of Peafowl or Rare Ornamental Pheasants. At NO time will Cackle Hatchery® accept returns of live or deceased poultry.
All Cackle poultry are guaranteed to be of the grade, quality, sex and breed as represented. Should any error occur we will make prompt adjustment. In producing these chicks the seller has followed approved and recommended methods of flock control and egg selection and has established sanitary and disease control standards in the Hatchery operation. Seller does not warrant poultry to be free from any disease which could not be ascertained at the time of sale. Liability is limited in all cases to replacement of damaged chicks and extra chicks must apply. Replacement good for 1 time only. Under no circumstances shall our liability, on claims of any kind, exceed the total price paid for poultry. We participate in the United States Department of Agriculture Animal Health inspection service "National Poultry Improvement Plan".
All of the different pure breed birds are representations of the pure breed poultry named and may or may not be of our bloodlines. Our goal at Cackle Hatchery® is to mate parent stock that will produce chicks that will mature into similar representations of each breed that is photographed. We have numerous flock owners and customers who show their birds at poultry shows throughout the United States. Of course, the birds shown at poultry shows are usually the best marked bird of their entire flock. Most flocks of a pure breed will have some kind or degree of variance from one bird to another. A large percentage of the photos on our site are of our bloodlines.
Your confidence in Cackle Hatchery® for your privacy is very important to us. We have strict standards of security to safeguard your data. We have physical, electronic and procedural safeguards in place to protect your data. The technology we use to protect your data is reviewed often. Only authorized employees and representatives use your data of which they follow standards, procedures and laws. Your personal information and e-mail address is NOT sold and is only used for Cackle Hatchery® to use to communicate with you. However, your name and postal mailing address may be used for Cackle Hatchery® , its affiliate companies, partners and subsidiaries for the purpose of mailing you a product catalog. Signing up for Cackle Hatchery® 's Newsletter entitles you to exclusive e-mail blast on special deals or sales exclusively for those on this Newsletter list. This Newsletter subscriber list is not sold or shared and used solely for the Cackle Hatchery® Newsletter blast. At the most you would get 6 e-mail newsletters with offers from Cackle Hatchery® during the year.
Special Offers Policy
Intermittently throughout the hatching season Cackle Hatchery® will be hosting specials and limited time offers for our customers. These specials are designed and published in order to provide our customers with a variety of poultry at different times and discounted pricing. Specials can be posted weekly on our company website and also published through the Cackle Hatchery® newsletter. All specials will have a duration time in which they are valid and also a date that they expire. This means in order to qualify for the special pricing, orders must be placed in between the dates specified. Orders placed prior to or after specials start date do not qualify for special pricing. Specials usually will need to be shipped within 2 weeks of order date. Additional birds may only be added with your order if they are available within that time. If other birds ordered are not available for shipment within 2 weeks you must place a separate order for them and they will be shipped at a later date.
While we have taken every precaution to ensure accurate prices, we cannot guarantee the website/catalog to be free of pricing and description errors. Also, prices may change without notice. The merchandise prices on this website supersede all prior prices.
Is only for poultry specials where indicated that the poultry package and shipping is all one price. Free Shipping is also only for products that are indicated free shipping. FREE SHIPPING is when the total order of any supplies exceeds $25.00. A supply order of less then $25.00 will have shipping added to the order (Generally an additional $4.50). Any supplies mean any products that are not live poultry. Free Shipping IS NOT for any items going to Hawaii or Alaska and is intended for the lower 48 states. Cackle Hatchery® reserves the right to discontinue or change our Free Shipping offer. We ship poultry ONLY to the United States and NOT Internationally. We DO NOT ship poultry, equipment and supplies Internationally. We do not ship to Hawaii and Alaska the "Fry Pan Special" unless an additional fee is paid.
*10% discount for Qualified Youth Organizations
This discount is for pre-ordered phone sales only. Discount does not apply to in-store sales from the brooder or any sales of assortments or specials. This discount is only good at time of ordering by phone and is void for any added or changed orders or retroactive request for the discounts. The discount also only applies to order of 30 birds or less per qualified youth participant and used for showing. You will be requested to furnish your group name and/or leaders to us by phone. due to our website's inability to apply the discount to your order and payments are now captured when checking out. Discount is void for any added or changed orders or retroactive request for the discounts. The discount also only applies to orders of 30 baby poultry or less per qualified youth participant and used for showing. You will be requested to furnish your group name and/or leaders. Generally organized youth poultry club, FFA projects and 4H projects with the above restrictions apply for discount.
Pullet Sexing Guaranteed 90%
We guarantee on a 100 paid pullet order that you will receive at least 90 pullets (assuming all the chicks survived to be counted). If we make an error and we did not live up to our stated guarantee, we will refund the pullet purchase price on under 90%. In other words if you have over 10% that are roosters of your pullet order we should be able to refund at pullet price over the 10%. Claims must be sent directly to us when chicks are not more than 12 weeks old. We have one of the best rated and multiple gender selecting methods in the industry, however, still it is only about 90% accurate and is not a perfect science. It is recommended that you give some thought to the possibility of receiving 10% males and what would you need to do under the circumstance. We do not have any guarantees on percentages on males or females for assorted chicks or straight run chicks.
Cackle Hatchery's Responsibility to you as a customer is to provide healthy good quality chicks that arrive to you alive and in good condition.
As a buyer of live animals, your responsibility is to provide an environment with proper heat, food and water as given in our care sheet. The care sheet instructions are to be read at the time of ordering your birds (preparation information) and read again at time of delivery of birds. A hard copy of the instructions will be sent with your order. Report any unsafe delivery to us as instructed in the above "Live Delivery Guarantee" section. You agree to be free and flexible to pick up your chicks from the post office and have free time to secure the chicks in the brooder and be around to care for them for first 24 hours to make sure everything is doing good and to see that the brooder is regulated properly. We also require you to watch this video “Care of chicks on arrival” located on our care instruction page.
10% CANCELED ORDER FEE FOR POULTRY (RESTOCKING FEE)
Any orders placed and then canceled will have 10% of the total price deducted from the total purchase and shipping price and the difference refunded by check if paid by check and if paid by credit card will have the credit card credited back the difference. Rationale for the fee: Orders paid for/booked are taken off the market for sale and are marked sold and we potentially could have a lost opportunity for a buyer if canceled . canceled orders create book keeping and labor cost to process the canceled order, labor to recalculate deletions and adding back on the sell sheets, along with postage or credit card fees to process credits. Our chicks pricing is not formulated for canceled order cost. We do make exceptions for the 10% fee for emergencies and will move a ship date to another date; however, every effort should be made to be prepared to receive your chicks on your given date. Refunds are processed ASAP, but on busy rare occasions can take up to 3 weeks to be completed. It is common practice for customers to order their poultry 2-8 weeks in advance of the time they would like them delivered. Because live new chicks become perishable the day they hatch, it is necessary to have them all sold well before their hatch date. Newly hatched chicks have their 3 day supply of yolk still in their system to sustain them for their trip to your home. We ship every Monday and Wednesday and your birds should arrive at your post office or mailing address within 2 days. Your confirmation notice will give you your hatch/ship date. You should be very flexible around your delivery date so you can take your birds immediately to your brooder to be warmed up so they will go to eating and drinking. See our care sheet and preparation.
We NO longer accept orders booked WITHOUT payment
Orders must be paid at time of booking the order.
Returned Check Charge
All poultry will be boxed according to the weather, so the poultry will have the best chance of survival. Because of this, breeds and sexes must be mixed. Unless indicated by you, breeds and sexes will not be marked.
Can I make changes to my order or add more birds to my order?
We are NO longer accepting additions to orders or changes to orders. REASON: It has created too many mistakes to orders, caused double shipments, caused our bird counts to not be right for selling birds and caused shorting other customer's orders. OPTIONS: The best option is to make a new order for the added birds (we can ship as little as 15 birds including bantams and the overall postage cost is not that much for the added order). The other option is to cancel the order with a 10% cancel fee (fee explained above) and start all over with a new order on a new available shipping date.
At no time will our guarantee exceed the original purchase price.