THE SMITH FAMILY/Cackle Hatchery –We want to thank all of our
thousands of customers for trusting Cackle Hatchery with all their poultry needs
in 2012. We have several new breeds and products for the 2013 hatching year that
we are sure you will be please to find. We hope you have signed up for our
newsletter for timely reminders, exclusive discounts and contest. Facebook is a
great way to keep in touch with us and we have an ever growing Cackle Hatchery
YouTube channel with great videos to watch. Phone calls during February –May
are very busy helping customers with their orders and questions. . We continue
to increase our phone lines and number of services representatives each year.
Internet orders are processed in the order received and please be assured that
if you have an order number; your order is being processed. When ordering from
our website you will receive an immediate email response with an order number
which tells you that we have your order in house and will process it in 1-10
business days. You will receive a second email notifying you when we have
scheduled a ship date for your order. If your email address on your order form
is correct and your Spam software (please check your Spam inbox) has not blocked
our email, please be patient; you will hear from us. We are hatching
approximately 150,000 chicks weekly and will schedule your ship date as soon as
we can. 90% of your questions can be answered by going to the Cackle Hatchery
home page and clicking on FAQ and GUARANTEES/POLICIES.
Virginia has changed its regulations and we CAN NOW SHIP to the
Commonwealth of Virginia.
states have restrictions on poultry mail orders? -We do not ship to
Hawaii. Florida restricts ducks mailed into the state, allowing only the White
Pekin. Missouri residents need a permit for Bobwhite Quail and Pheasant and
Pheasant orders for pick-up or mailing. Your permit number must be on the order
form or given to the representative when placing your order by phone.
I make changes to my order or add more birds to my order? -One change
or addition to an order is allowed. Additional changes may be charged a fee. REASON:
It has created too many mistakes to orders causing double shipments, sending
incorrect birds, and causing our chick counts to be off which creates shorted
orders. OPTION: You may cancel an order and start over with a new order.
Please note there is a 10% cancellation fee for cancelled orders (fee
explained in FAQ).
You’ve heard the expression “Don’t count your chicks before they hatch.”
Well, at Cackle Hatchery our business demands that we count our chickens before
they hatch, and to make it even harder our business demands that we count
(estimate) our chickens before the eggs are even laid. We fulfill 95% of the
shipping dates we give you for your orders and we apologize if you should be one
of the few customers that encounter a delay in the shipment of your order. We
will notify you by phone as soon as any delay is encountered. We thank you for
your business and hope we earn your business.
the Smith Family