PERSONAL APOLOGY from the owners

PERSONAL APOLOGY from the owners – We are so sorry that all of our phone lines are busy helping customers with call in orders. We trained and doubled our call center staff and phone lines for the 2009 year. However, we still hear from you that the lines are busy and we apologize. Internet orders are being processed in the order received and be assured if you have an order number; your order is being processed. When ordering by internet you will receive an immediate e-mail response notifying you we have your order in house when processing an order online. 1-10 days later, you will receive a 2^nd e-mail notifying you when we have secured your order to your scheduled hatch/ship date. This second e-mail can take up to 10 days. Check your Spam software or possible wrong e-mail address given to us, if you have not received a scheduled hatch/ship date by 10 days after your order date. If your e-mail address given to us is correct and your SPAM software has not blocked our e-mail, please be patient. We are hatching 140,000 birds weekly and securing your order and hatch/ship date as soon as humanly possible. 90% of your questions can also be answered by going to Cackle Hatchery’s home page, clicking on FAQ and GUARANTEES/POLICIES

VIRGINIA ORDERS – The Commonwealth of Virginia has notified Cackle Hatchery that we are no longer able to mail order birds to Virginia. While Cackle Hatchery tests our breeder flocks for several different things, Virginia is requiring a test that the State of Missouri does not do. Our State labs do not have the manpower or facilities needed to do the blood work that Virginia is now requiring in 2009.

What states have restrictions on mail order poultry orders? Common Wealth of Virginia (see FAQ about Virginia), Hawaii only allows chickens, NOT duck, turkey or geese. We will not be shipping to the state of Hawaii in 2010 season. Florida restricts duck mail ordered into their state. Of the duck breeds we offer, Florida only allows the White Pekin to be mailed into their state. Missouri Residents need a permit for Bob White Quail and Pheasant orders for pick-up or mail ordered. Your permit number must be on your order form.

Can I make changes to my order or add more birds to my order? We are NO longer accepting additions to orders or changes to orders. REASON: It has created too many mistakes to orders, caused double shipments, caused our bird counts to not be right for selling birds and caused shorting other customer's orders. OPTIONS: The best option is to make a new order for the added birds (we can ship as little as 15 birds including bantams and the overall postage cost is not that much for the added order). The other option is to cancel the order with a 10% cancel fee (fee explained in FAQ) and start all over with a new order on a new available shipping date. Cackle Hatchery will look at solving this issue (additions and changes without causing problems) for the 2010 hatch season.