FROM THE SMITH FAMILY/Cackle Hatchery –We want to thank all of our thousands of customers for trusting Cackle Hatchery with all their poultry needs in 2012. We have several new breeds and products for the 2013 hatching year that we are sure you will be please to find. We hope you have signed up for our newsletter for timely reminders, exclusive discounts and contest. Facebook is a great way to keep in touch with us and we have an ever growing Cackle Hatchery YouTube channel with great videos to watch. Phone calls during February –May are very busy helping customers with their orders and questions. . We continue to increase our phone lines and number of services representatives each year. Internet orders are processed in the order received and please be assured that if you have an order number; your order is being processed. When ordering from our website you will receive an immediate email response with an order number which tells you that we have your order in house and will process it in 1-10 business days. You will receive a second email notifying you when we have scheduled a ship date for your order. If your email address on your order form is correct and your Spam software (please check your Spam inbox) has not blocked our email, please be patient; you will hear from us. We are hatching approximately 150,000 chicks weekly and will schedule your ship date as soon as we can. 90% of your questions can be answered by going to the Cackle Hatchery home page and clicking on FAQ and GUARANTEES/POLICIES.

Virginia: Virginia has changed its regulations and we CAN NOW SHIP to the Commonwealth of Virginia.

What states have restrictions on poultry mail orders? -We do not ship to Hawaii. Florida restricts ducks mailed into the state, allowing only the White Pekin. Missouri residents need a permit for Bobwhite Quail and Pheasant and Pheasant orders for pick-up or mailing. Your permit number must be on the order form or given to the representative when placing your order by phone.

Can I make changes to my order or add more birds to my order? -One change or addition to an order is allowed. Additional changes may be charged a fee. REASON: It has created too many mistakes to orders causing double shipments, sending incorrect birds, and causing our chick counts to be off which creates shorted orders. OPTION: You may cancel an order and start over with a new order. Please note there is a 10% cancellation fee for cancelled orders (fee explained in FAQ).

NOTICE: You’ve heard the expression “Don’t count your chicks before they hatch.” Well, at Cackle Hatchery our business demands that we count our chickens before they hatch, and to make it even harder our business demands that we count (estimate) our chickens before the eggs are even laid. We fulfill 95% of the shipping dates we give you for your orders and we apologize if you should be one of the few customers that encounter a delay in the shipment of your order. We will notify you by phone as soon as any delay is encountered. We thank you for your business and hope we earn your business.

Sincerely, the Smith Family