Orders and Returns

At NO time will Cackle Hatchery® accept any returns of live poultry, sick poultry or dead poultry.  If you have encountered a problem please call our customer service department at 417-532-4581.

 

Cackle Hatchery®'s Return Policy on all products other than live birds.

 

If, within 30 days, you are not 100% satisfied with your purchase, we will replace the item or provide a credit for the full merchandise: shipping and handling charges are not refundable.  Special and custom orders are not refundable, but any defective parts will be replaced.  Returns cannot be shipped C.O.D.

 

If outside of 30 days, we will inspect the defective product and will, if applicable, issue a credit for future purchases from our company. The customer is responsible for all return shipping costs until the product is declared defective. If the product is declared defective, the customer will be credited the cost of the product and the return shipping cost. If a replacement item is desired, we will not ship the new item until we have received the defective goods.

 

If the product is unused, and still in its original packaging, we will review the product upon receipt and may issue a credit, minus 20% restocking fee. The customer is responsible for return shipping cost. Special and custom orders are not returnable.

 

Please send all returns to:
Postal Service UPS and FedEx
Cackle Hatchery
Return Department
P.O. Box 529
Lebanon, MO 65536
Cackle Hatchery
Return Department
411 W. Commercial St.
Lebanon, MO 65536

 

Please be sure to include at least one of the following with the product: invoice number, order number, and/or account number.

 

If you have any questions concerning your defective product or return, please contact our customer service department at 1-417-532-4581 between the hours of 8:00 a.m. and 4:30 p.m. CST.

 

If you received a defective product and are within 30 days of purchase, we will issue a refund or exchange for the defective item. The customer is responsible for all return shipping costs until the product is declared defective. If the product is declared defective, we will credit the customer for the cost of the product and the return shipping cost. If a replacement item is desired, we will not ship the new item until we receive the defective goods.